Frequently Asked Questions
Everything you need to know about your Artza Box experience.
What is included in an Artza Box?
Each Artza Box is a curated collection of artisanal products, including handcrafted home decor, local snacks, unique art pieces, and natural beauty products sourced directly from local creators.
How long does shipping take?
Standard shipping typically takes 7-10 business days. Once your box has been dispatched, you will receive a tracking number via email to monitor its journey to your doorstep.
Can I cancel my subscription at any time?
Yes, you have full control over your subscription. You can pause or cancel your plan at any time through your account dashboard without any hidden fees.
What is your return policy?
Due to the artisanal and perishable nature of some items, we generally do not accept returns. However, if any item arrives damaged or defective, please contact our support team within 14 days for a replacement.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times may vary depending on your specific location.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.