Returns & Exchanges
At Artza Box, we want you to be completely satisfied with your journey through the Holy Land; if an item doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization and a pre-paid shipping label.
Pack Your Items
Carefully place the unused items in their original packaging, ensuring all artisanal story cards and certificates are included to prevent damage during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing